Frequently Asked Questions
Everything you need to know about our handcrafted heritage jewelry.
What materials are used in Azza Fahmy jewelry?
Each piece is handcrafted using a unique mix of 18kt gold and sterling silver, often adorned with precious gemstones and intricate calligraphy that reflects centuries of craftsmanship.
How long does shipping take for international orders?
International orders are typically processed and delivered within 5 to 10 business days via our premium courier partners, depending on your location and customs clearance.
Do you offer ring resizing or repair services?
Yes, we provide resizing for most ring designs and offer a comprehensive repair service to ensure your heirloom pieces remain in perfect condition. Please contact our boutique for a consultation.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery, provided the items are in their original condition and packaging. Please note that custom-made or personalized pieces are final sale.
How should I care for my jewelry?
To maintain the brilliance of your jewelry, avoid exposure to harsh chemicals, perfumes, and water. Store each piece in its original pouch and clean gently with a soft polishing cloth.
Are your products covered by a warranty?
Every Azza Fahmy piece comes with a lifetime authenticity guarantee and a one-year warranty covering manufacturing defects from the date of purchase.